IT work, close to home.

What you'll do

• Monitoring and response. Review and investigate alerts from endpoint detection, email security and identity tools, and act on real threats quickly.
• Incident handling. Contain and help recover from security incidents, following documented procedures, and write up what happened and what changes.
• Vulnerability management. Track missing patches, risky configurations and exposed services across client environments, and drive them to closure.
• Identity and access. Review multi-factor sign-in coverage, admin rights and stale accounts, and fix what does not meet our standards.
• Email security. Maintain SPF, DKIM and DMARC records and tune email filtering to stop phishing and impersonation.
• Compliance support. Help clients prepare evidence for cyber-insurance questionnaires and frameworks such as HIPAA, PCI DSS, the FTC Safeguards Rule and CMMC.
• Security awareness. Run phishing simulations and short training, and turn real incidents into lessons for client teams.
• Documentation. Keep security baselines, procedures and client findings current in our documentation system.

What we're looking for

• Security fundamentals. Working knowledge of endpoint protection, firewalls, identity and access, and common attack techniques such as phishing and credential theft.
• Microsoft 365. Hands-on experience with Microsoft 365 and Entra ID security settings, or the willingness to learn them quickly.
• Analytical thinking. Able to separate real threats from noise and follow an investigation through to the root cause.
• Communication. Clear written and spoken communication with technical colleagues and non-technical clients.
• Discretion. Handles sensitive client information with care and good judgment.

Nice to have

• Experience in a managed service provider or security operations setting.
• Experience with an EDR or MDR platform and a SIEM.
• Certifications such as CompTIA Security+, CySA+, or Microsoft SC-200.
• Familiarity with the NIST Cybersecurity Framework or CMMC.

What you'll do

• Alignment reviews. Conduct scheduled reviews of each client's environment against our technology standards, on site and remotely.
• Findings and risk. Document gaps in security, backup, hardware lifecycle, licensing and network design, and rank them by business risk.
• Roadmaps. Turn findings into prioritized recommendations and budget estimates for each client's technology roadmap.
• Business reviews. Prepare the technical findings for Technology Business Reviews and join account managers to present them.
• Standards. Maintain and improve our library of technology standards as products, threats and best practices change.
• Project hand-off. Scope remediation work so engineers can quote and deliver it, and confirm it was completed.
• Lifecycle tracking. Track aging hardware, unsupported software and expiring warranties across all clients.

What we're looking for

• Technical depth. Several years of hands-on experience with Windows, Microsoft 365, networking, backup and endpoint security.
• Attention to detail. Thorough, organized and consistent; finishes reviews completely and documents them well.
• Business sense. Able to explain why a gap matters in terms of risk and cost, not just technology.
• Communication. Writes clear findings and presents comfortably to business owners and managers.

Nice to have

• Experience as a technology alignment manager, systems engineer or network administrator at a managed service provider.
• Familiarity with technology business reviews or vCIO-style planning.
• Experience with IT documentation and professional services automation tools.

What you'll do

• Client relationships. Serve as the main point of contact for an assigned group of clients and keep in regular, proactive touch.
• Business reviews. Lead Technology Business Reviews with clients, presenting findings, recommendations and next year's plan.
• Planning and budgets. Help clients plan technology investments and budgets, working from the technology alignment findings.
• Proposals and renewals. Prepare quotes and proposals for projects and services, and manage agreement renewals.
• Growth. Identify where clients would benefit from additional services, and introduce them in a helpful, honest way.
• Satisfaction. Watch for service issues, coordinate with the service team to resolve them, and close the loop with the client.
• CRM discipline. Keep notes, meetings, opportunities and tasks current in our CRM.

What we're looking for

• Relationship skills. Experience managing client or customer relationships in a service business.
• Communication. Confident, clear and warm in person, on the phone and in writing.
• Organization. Manages many clients and follow-ups without letting anything slip.
• Technology interest. Comfortable learning how business technology works well enough to explain recommendations.

Nice to have

• Account management experience at a managed service provider or technology company.
• Experience running quarterly or annual business reviews.
• Familiarity with Northeast Wisconsin's business community.

What you'll do

• Outreach. Contact prospective clients through calls, email, letter follow-ups and LinkedIn, following our campaigns and cadences.
• Qualification. Learn about each business, its current IT situation and its pain points, and decide whether we are a good fit.
• Booking meetings. Schedule introductory meetings, in person or virtual, for our sales team and leadership.
• Inbound follow-up. Respond quickly to website leads and tool requests, such as the price estimator and security scorecard.
• CRM discipline. Log every call, conversation and outcome in our CRM, and keep prospect records accurate.
• Feedback. Share what you hear from prospects so we can sharpen our messaging and campaigns.

What we're looking for

• Communication. Confident on the phone and clear in writing, with a friendly, professional manner.
• Persistence. Comfortable making many calls a day and following up without losing energy.
• Organization. Manages a busy pipeline and follows a cadence consistently.
• Coachability. Eager to learn, take feedback and improve week over week.

Nice to have

• Previous experience in outbound sales, business development or customer service.
• Experience with a CRM and sales cadences.
• Interest in technology, IT services or cybersecurity.

What you'll do

• First-level support. Deliver responsive technical assistance by phone, email, chat, and in person.
• Troubleshooting. Diagnose and resolve hardware, software, and network issues across desktops, laptops, printers, and mobile devices.
• Account & access management. Process password resets, create user accounts, and manage system access permissions.
• Ticket management. Log, track, and document all support requests in the ticketing system to ensure timely resolution.
• Escalation. Follow established procedures to escalate complex issues to senior IT staff.
• Software administration. Install, configure, and update software applications as required.
• User education. Provide guidance and basic training on IT best practices and security policies.
• System maintenance. Perform routine maintenance tasks, including system updates and data backups.
• Workstation setup. Set up and troubleshoot office equipment, including monitors, keyboards, and peripherals.
• Service excellence. Maintain a professional, customer-focused approach in every interaction.
• Incoming call support. Answer incoming calls, gather information, and direct call traffic to the appropriate department or staff member.

What we're looking for

• Technical knowledge. Working understanding of Windows, macOS, Microsoft Office, and networking fundamentals.
• Communication. Strong verbal and written communication skills with a focus on customer experience.
• Problem-solving. Ability to quickly diagnose and resolve common technical issues.
• Collaboration. Works effectively as part of a team and takes direction from senior IT staff.
• Adaptability. Eagerness to learn new technologies, tools, and processes.

Nice to have

• Previous experience in an IT support or help desk role.
• Familiarity with Active Directory, Microsoft 365, and remote desktop tools.
• Basic knowledge of troubleshooting VoIP, VPN, and Wi-Fi connectivity.